Your satisfaction.
Our commitment.
Need a hand with your Putco product? Our Tech Support team is here to help with installation, fitment, or performance questions. Let’s see if we can get things working for you and save you the hassle of a return.
Meet Mert AI, our knowledgeable AI support agent, trained on all Putco products. Available by chat or phone 24/7, 365 days a year, day or night, Mert can help answer product questions, submit your support or return request, and escalate to our team when needed. If a return is still the right choice, we’ll guide you through our 30-day return policy below.
Tech Support agents: Monday–Friday · 8:30 am–5:00 pm Central time, except major holidays.
Mert AI: Chat or phone · 24/7, 365 days a year.
How to return your Putco product
Still need to return your product? We’re here to make the next steps clear. Contact our Customer Service team to get started.
Reach out to us
Email support@putco.com or call 515-393-5228 to request a Return Merchandise Authorization (RMA) number. You can also ask Mert AI, available 24/7 by chat or phone, to submit your request to our team. Please have your order number and product details handy.
Pack it with care
Include all original packaging, parts, and accessories. To qualify for a full refund, your product must be in new, resalable condition. Clearly write your RMA number on the outside of the box.
Send your return
Once you have your RMA, ship your package to the Putco return address below. Your return will be reviewed under the policy below. Contact us whenever you need help along the way.
Putco return policy
We want you to be completely satisfied with your purchase. Here’s what to know before sending a product back.
30 days to return
If you are not satisfied for any reason, products may be returned within 30 days of receipt for a refund, subject to the conditions and exclusions below.
Product condition & refunds
For a full refund, return the product in new, resalable condition with all original packaging, parts, and accessories. Returns in a condition that prevents resale may be subject to a restocking fee.
Used, damaged, or otherwise non-resalable products, or products returned outside the 30-day period, may be eligible for store credit only, subject to inspection and approval.
Special orders & component parts
Special orders and certain component parts are non-returnable. If you’re experiencing an issue, please reach out. Our team is here to help you explore the available support options.
Courtesy in-store credits
Courtesy in-store credits are valid for up to one year from the date issued. Any unused balance automatically expires after that period. Customers are responsible for using the credit before it expires.
Courtesy credits are not gift cards and have no cash value. They can only be used for future purchases of Putco products and cannot be refunded, transferred, or converted into another form of credit.
Return questions? We’ve got you.
How do I get an RMA number?
Email support@putco.com or call 515-393-5228. Our Tech Support agents are available Monday–Friday, 8:30 am–5:00 pm Central time, except major holidays. Mert AI is available by chat or phone 24/7, 365 days a year, and can submit your request to our team, just like email. Get your RMA from our team before shipping any product back.
Can I return an opened or used product?
A full refund requires new, resalable condition and all original packaging, parts, and accessories. Returns that cannot be resold may incur a restocking fee. Used, damaged, or otherwise non-resalable products may qualify for store credit only, subject to inspection and approval. Contact our team if you’re unsure about your product’s condition.
What if it has been more than 30 days?
Products returned outside the 30-day period may be eligible for store credit only, subject to inspection and approval. Reach out to our team before sending anything back so we can discuss your situation.
What if I need product or warranty support?
Our Tech Support team is here to help you get the most from your Putco accessories. If installation, fitment, or a product issue has you considering a return, let us help you troubleshoot first. You can email, call, or ask Mert to submit a support request to our team. If a return is still the right solution, we’ll help with that too. Visit Product Support for product help or review the Putco warranty. You can also contact our Customer Service team for guidance.
Who can help with return shipping or refund questions?
Our Customer Service team can explain the next steps for your specific return, including questions about shipping and refund processing. Email support@putco.com or call 515-393-5228 before you ship.
Let’s get you taken care of.
Let us help you find a solution. Our Tech Support agents are available Monday–Friday, 8:30 am–5:00 pm Central time, except major holidays.
Mert AI is here day and night, 24/7, 365 days a year, by chat or phone. Trained on all Putco products, Mert can offer product support and escalate your request to our team when needed.