We want you to have the best possible experience with Putco and our products. If there’s anything we can do —we’re here to help!
Our Return Policy
If you’re not completely satisfied with your order, you may return it within 30 days of receipt. To qualify for a refund, the product must be in new, “resealable condition“. Please note that a restocking fee of 10-30% may apply to returns for changes of mind.
Products received in unusable condition “used” or returned outside the return window may be eligible for in-store credit, subject to approval.
To start a return, contact our Customer Service team:
📧 Email us : support@putco.com
or
📞 Call us at 1-515-393-5228 during business hours (8:30am to 5pm Central time).
Address for returns:
Putco Inc. RMA # (Reference your return number provided by our team)
5701 NE 22nd Street
Des Moines, IA 50313
Important Notes:
Special orders and certain component parts are non-returnable. However, if you encounter any issues, our team is here to help! Every Putco product comes with the quality, support, and peace of mind you can count on!
Courtesy in-store credits are valid for up to one (1) year from the date they are issued. Any remaining balance unused after the one-year period will automatically expire and will no longer be available for redemption. Courtesy credits are not gift cards and do not hold cash value. They may only be applied toward future purchases of Putco products and cannot be refunded, transferred, or converted into any other form of credit. Customers are responsible for using the credit within the designated validity period.