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CUSTOMER SATISFACTION SURVEY

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Please rank your satisfaction based on this scale: 5 = 100% Satisfied 4 = Very Satisfied 3 = Basically Satisfied 2 = Somewhat Dissatisfied 1 = Very Dissatisfied N/A = Not Applicable

A. SALES STAFF and CUSTOMER SERVICE	5	4	3	2	1	N/A
Timely responsiveness of Putco sales staff or customer service personnel.
Accuracy and completeness of answers to your questions and RFQs.
Customer service personnel's overall knowledge of Putco products and capabilities.
Overall satisfaction with sales staff and customer service.
B. PRODUCT DESIGN	5	4	3	2	1	N/A
Products meet your specifications and requirement needs.
Overall satisfaction with product appearance and design.
C. WARRANTY and RETURNS	5	4	3	2	1	N/A
Ease and responsiveness of handling returns.
Quality of replacement parts and packaging.
Timeliness of RA number assignment.
Responsiveness to warranty claims.
D. PRODUCT QUALITY and DELIVERY	5	4	3	2	1	N/A
Products arrived according to correct date and time.
Products arrived to specifications.
Products arrived in usable condition.
Products arrived in excellent physical condition.
E. OVERALL ASSESSMENT	5	4	3	2	1	N/A
Was communication and the shipping and invoicing clear and accurate?
Putco's product prices and performance meet or beat that of the competition.
Did Putco meet your expectations?
ADDITIONAL COMMENTS or CONCERNS
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